Reference

Terms and Conditions That Govern Your MCBet Account

These terms set out what you agree to when you open and use an MCBet account — covering deposits via bKash, Nagad, and Rocket, how your wallet operates, and what conduct is expected.

Account eligibility rulesWallet and payment conductJurisdiction-dependent accessAccount suspension termsDispute resolution path
MCBet Terms and Conditions That Govern Your MCBet Account
TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team handles terms-related queries directly. You can reach us through live chat, email, or your account message centre — whichever is most convenient from your device.

Live Chat Start a chat from the account dashboard. Our team can clarify specific clauses or walk you through an account decision tied to these terms.
Email Support Send a detailed query to our support address. Include your registered mobile number so we can locate your account and respond accurately.
Account Message Centre Log in and use the in-account message centre for a written record of your query and our response — useful for formal disputes.
ACCOUNT INTEGRITY

How We Protect and Manage Your Account

Your account security and the integrity of your wallet are central to how we operate. We apply verification steps at registration and at withdrawal to confirm that the bKash, Nagad, or Rocket account you use belongs to you. Account data is held securely and is not shared with third parties outside of what is required to process your payments or comply with applicable rules in your region.

Identity Verification We verify your identity at account opening and again when you request a withdrawal. This protects your wallet from unauthorised access and keeps your account in good standing.
Payment Matching Your bKash, Nagad, or Rocket account must be registered in your own name. Payments from third-party wallets are not accepted and will be returned pending review.
Data Retention We retain account records for as long as required by the rules that apply in your region. You may request a summary of the data we hold by contacting support through the message centre.
Account Changes To update your registered mobile number or linked payment method, contact support with proof of ownership. Changes take effect after verification is complete.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account changes, and what happens if a dispute arises.

Account eligibility depends on your local law and the regions where MCBet operates. You must be of legal age in your jurisdiction and must not already hold another MCBet account.

No. Deposits and withdrawals must come from a wallet registered in your own name. Third-party wallet transactions breach these terms and may result in your account being suspended.

Your balance is held securely during the review period. Once verification is complete and the account is cleared, the balance is released. If a breach is confirmed, the balance may be withheld in line with these terms.

We notify you through your registered account when terms change. Continuing to use your account after that notification means you accept the updated version.

Contact our support team through the in-account message centre. Include your registered mobile number and we will provide a summary of the data we hold, subject to applicable rules in your region.

Raise a formal dispute through the account message centre so there is a written record. Our team will review the decision and respond with the basis for it and any available next steps.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.