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Our Terms, Your Account Rights

MCBet operates under a defined legal framework that sets out what you can expect from us and what we ask of you.

Account TermsPrivacy PolicyJurisdiction NoticeLive casino and slots
MCBet Our Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about how our terms apply to your account — a withdrawal hold, a wallet verification request, or a data query — here is how to get a response from the right team. We handle policy questions separately from general support so your query reaches someone with the right context.

Live Chat Available directly from your account dashboard. Policy queries are flagged to the compliance team and usually receive a response within the same session.
Email Support Send detailed account or legal queries to our support address. Include your registered bKash, Nagad, or Rocket number so we can locate your account quickly.
Account Help Centre Policy documents, withdrawal conditions, and wallet verification steps are all available in the Help Centre — accessible after login from the account menu.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Our security and data practices are built around the account details you share with us — your mobile number, your wallet information, and your transaction history. Here is what we do with that, and what you can ask us to do.

Data Retention

We hold account and transaction records for as long as required by our compliance obligations. You can request a summary of what we hold by contacting support with your registered number.

Cookie Policy

We use session cookies for login state and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings page after login.

Wallet Verification

Before a withdrawal to bKash, Nagad, or Rocket clears, we verify the wallet number matches the one on your account. This step protects you from misdirected payments.

Account Changes

Name and contact updates require identity verification. Submit a request through live chat with your original registration details and we will process it within the timeframe stated in our account policy.

Common Questions About Our Legal Terms

These are the questions we get most often about our terms, account rights, and how our policies work in practice.

Access depends on the laws that apply to you personally in your region. We do not make that determination for you. Review your local regulations before opening an account.

We hold your registration details, wallet numbers such as bKash or Nagad, transaction history, and session records as required by our compliance obligations. Contact support to request a summary.

You can submit a data query through live chat or email. Deletion requests are reviewed against our retention obligations, and we will inform you of what can and cannot be removed.

Any balance in your account wallet is held pending a compliance review. We will contact you at your registered number with the outcome and next steps once the review is complete.

Wallet number changes require identity verification. Start a live chat session, provide your original registration details, and our team will process the update per our account policy timeframe.

The full policy documents — including account terms, cookie policy, and withdrawal conditions — are available in the Help Centre, accessible from the account menu after you log in.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.